cari2u is committed to protecting the privacy and personal data of every player who uses our platform. This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have over your own data.
A plain-English summary of the most important points. This does not replace the full Privacy Policy below — please read the complete document.
All personal and financial data is protected using 256-bit SSL encryption. cari2u employs industry-standard security controls to prevent unauthorised access, disclosure, or misuse of your information.
cari2u does not sell, rent, or trade your personal data to any third party for marketing purposes. Your information is used solely to operate, improve, and secure our platform services.
You have the right to access, correct, export, restrict processing of, and request deletion of your personal data held by cari2u, subject to applicable legal and regulatory obligations.
cari2u uses first-party cookies for session management, security, and platform functionality. We do not deploy invasive third-party advertising trackers without your knowledge.
Our data practices are designed in line with applicable data protection standards and international online gaming regulatory frameworks, including KYC and AML obligations.
For any privacy-related request or concern, contact our support team via 24/7 live chat or email. We aim to acknowledge all data subject requests within 72 hours.
Request a copy of the personal data we hold about you.
Correct any inaccurate or incomplete personal data on your account.
Request deletion of your data where no legal obligation requires retention.
Ask us to limit processing of your data in certain circumstances.
Receive your data in a structured, machine-readable format.
Object to processing of your data for direct marketing or profiling purposes.
This Privacy Policy (the "Policy") is published by cari2u (the "Company", "we", "us", or "our"), the operator of the online sportsbook and live casino platform accessible at https://cari2u.cam (the "Platform"). This Policy governs how cari2u collects, processes, stores, and discloses personal data provided by or collected from users (each a "User", "you", or "your") of the Platform.
cari2u serves players across Malaysia, including those based in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and other regions throughout the country. We take the privacy of our Users seriously and are committed to handling personal data responsibly, transparently, and in accordance with applicable data protection laws and international best practices.
By accessing the Platform, creating an account, or using any of our services — including sports betting, live casino games, slot games, and payment transactions — you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, please discontinue use of the Platform immediately.
Policy Scope: This Policy applies to all personal data processed by cari2u in connection with the Platform, including data collected via the website, live chat, support communications, and payment processing channels. It applies to both registered members and non-registered visitors to the Platform.
For the purposes of this Privacy Policy, the following definitions apply:
cari2u collects Personal Data through multiple channels depending on your interaction with the Platform. The categories of data collected are set out in the table below.
| Category | Examples | Collection Point |
|---|---|---|
| Identity Data | Full legal name, date of birth, MyKad / passport number, nationality | Registration, KYC verification |
| Contact Data | Email address, mobile phone number, residential address | Registration, profile management |
| Financial Data | Bank account details, e-wallet identifiers (Touch 'n Go, Boost, GrabPay, DuitNow), cryptocurrency wallet addresses, transaction history | Deposit and withdrawal processing |
| Verification Documents | Copy of MyKad, passport photo page, proof of address documents, selfie/liveness check | KYC process prior to first withdrawal |
| Usage & Behavioural Data | Pages visited, games played, bet history, session duration, login timestamps, device type | Automatic collection during Platform use |
| Technical Data | IP address, browser type and version, operating system, device identifiers, cookies | Automatic collection on Platform access |
| Communications Data | Live chat transcripts, support emails, feedback submissions | Customer support interactions |
| Marketing Preferences | Opt-in/opt-out choices for promotional communications, preferred language | Account settings, opt-in forms |
Data Minimisation: cari2u collects only the Personal Data that is necessary for the specific purpose for which it is gathered. We do not collect excessive or irrelevant data, and we do not store data beyond the periods set out in Section 8 of this Policy.
cari2u processes Personal Data for the following purposes:
cari2u processes Personal Data only where a lawful basis for doing so exists. The principal legal bases on which we rely are:
cari2u does not sell, rent, or trade your Personal Data to third parties for commercial purposes. We may share Personal Data with the following categories of recipients, strictly for the purposes set out in this Policy:
All third-party Data Processors engaged by cari2u are required to process Personal Data only on our documented instructions and in accordance with applicable data protection requirements. We conduct due diligence on all third-party partners before engaging them.
cari2u uses cookies and similar tracking technologies to operate and improve the Platform. The categories of cookies we deploy are as follows:
| Cookie Type | Purpose | Retention |
|---|---|---|
| Strictly Necessary | Session management, login authentication, security tokens, CSRF protection. Essential for the Platform to function. Cannot be disabled. | Session / up to 24 hours |
| Functional | Remembering user preferences such as language selection, preferred currency display, and responsible gambling tool settings. | Up to 12 months |
| Analytical / Performance | Aggregated, anonymised data on page traffic, session duration, error rates, and feature usage — used to improve Platform performance. | Up to 24 months |
| Responsible Gambling | Storing session time tracking data and deposit limit settings to support responsible gambling tools in your account dashboard. | Up to 12 months |
Most web browsers allow you to manage cookie preferences through browser settings. Please note that disabling strictly necessary cookies will prevent the Platform from functioning correctly and you will be unable to log in or place wagers. Disabling functional cookies may affect your user experience.
cari2u retains Personal Data only for as long as is necessary for the purpose for which it was collected, or as required by applicable law or regulation. The following retention periods apply:
Upon expiry of the applicable retention period, Personal Data will be securely deleted or anonymised in accordance with our internal data disposal procedures.
cari2u implements a comprehensive suite of technical and organisational security measures to protect Personal Data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:
Your Responsibility: While cari2u takes every reasonable measure to secure your data, you also play a role in keeping your account safe. Use a strong, unique password for your cari2u account, enable two-factor authentication, and never share your login credentials with anyone. cari2u will never ask for your password via live chat, WhatsApp, or email.
In operating the cari2u Platform, your Personal Data may be transferred to and processed in countries other than Malaysia, including countries where the data protection laws may differ from those applicable in Malaysia. Such transfers occur primarily in connection with our cloud infrastructure providers and certain third-party game content providers who operate international data centres.
Where Personal Data is transferred internationally, cari2u ensures that appropriate safeguards are in place to protect your data, including the use of contractual data protection clauses with all international Data Processors, and restricting access to the minimum data necessary for the specific processing purpose.
Subject to applicable law and certain regulatory limitations (for example, we may be unable to delete data that we are legally required to retain for AML or regulatory purposes), you have the following rights in relation to your Personal Data held by cari2u:
To exercise any of the rights listed above, please contact us via 24/7 live chat on the Platform or by email. We will acknowledge your request within 72 hours and aim to fulfill it within thirty (30) days. Complex or multiple requests may take up to ninety (90) days, in which case we will notify you of the delay.
The cari2u Platform is strictly intended for users who are at least 21 years of age. We do not knowingly collect Personal Data from individuals below the age of 21. If we become aware that Personal Data has been collected from a person under the minimum age, we will take immediate steps to delete that data and close the associated account. Any funds held in such an account will be suspended pending investigation.
If you have reason to believe that a minor has registered on the cari2u Platform using false age information, please contact our support team immediately. cari2u cooperates fully with parents, guardians, and relevant authorities on matters related to underage access.
21+ Only: Please help us maintain a safe gambling environment. If you are a parent or guardian and suspect a minor in your household has accessed cari2u, contact our 24/7 support team immediately. We can assist with account investigation and implement appropriate access controls.
The cari2u Platform may contain references or links to third-party websites or services, such as payment provider portals. cari2u has no control over the privacy practices, content, or data handling of third-party websites and accepts no liability in respect thereof. We strongly encourage you to review the privacy policies of any third-party sites you access in connection with your cari2u account, including the privacy notices of your chosen Malaysian payment providers (e.g., Maybank, Touch 'n Go, Boost, GrabPay).
cari2u reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory guidance. The most current version of this Policy will always be published at https://cari2u.cam/privacy-policy, with the "Last Updated" date revised accordingly.
We will provide notice of material changes to this Policy by posting a prominent notice on the Platform or by sending a notification to the email address registered to your account. Your continued use of the Platform following the effective date of any amended Policy constitutes your acceptance of the revised terms.
If you have any questions, concerns, or requests relating to this Privacy Policy or our data handling practices, please contact cari2u through the following channels:
We aim to acknowledge all privacy-related inquiries within 72 hours of receipt. Formal data subject access requests will be fulfilled within the statutory timeframes set out in Section 11 of this Policy.
This Privacy Policy was last updated on 1 January 2026 and supersedes all previous versions.
Our 24/7 support team is here to help with any privacy-related questions or data requests. You can also explore our full Terms & Conditions or visit the homepage to learn more about cari2u.
By using cari2u you confirm you are aged 21+ and have read this Privacy Policy. See also our Responsible Gambling page for player protection tools.